• How do I measure for my thermal unit?

L x W and overall thickness or airspace.

• How long does it take to get thermal units if I order today?

Normally the production time for units is 3-5  working days, not including the order day. Custom shapes or designs require template.  If your units are being installed by our recommended installers.  Check with your sales consultant at time of ordering.

• What should I use to clean my Thermal Unit?

Common sense mainly. Never use an abrasive cleanser or cleaning pad as this may scratch the unit.

• What happens if I use an after-market film product on my Thermal Unit?

The use of after-market films and coatings will void any remaining warranty.

• Can I reduce the condensation on my Thermal Units

Yes. In order to reduce condensation, humidity must be controlled and air movement must be generated. As the exterior temperature drops, the humidity level needs to decrease if condensation is to be controlled:

- Use exhaust fans in your kitchen, laundry and bathrooms.
– Vent gas burners, dryers, etc. to the outside.
– Shut off furnace humidifiers and other humidifying devices in your home during the colder weather.
– Use vapor barriers on the earth floor of your crawl space.
– Air out your house for a few minutes each day if possible.

• Why do insulating glass units fail?

The most common reasons for unit failure are:

- Units that are not set on blocks at the bottom or which are glazed into windows that do not provide adequate drainage tend to sit in puddles of water and can fail prematurely.
– Excess heat – on windows with direct sun exposure, heat causes the panes to expand and contract. This movement can weaken the seals until they develop a crack in the sealing compound, which allows moist air to enter.
– Poor spacer corner or joint construction.
– Incompatibility of glazing materials with the insulating glass sealants – chemical break down of seal. Silicone sealer can cause this, also window washing with cleaning products that are chemically incompatible.
– Old age – even the most elastic, flexible seal can’t last forever. Eventually a seal will allow moisture to enter the space between the panes of glass.

• Why is it good to include Low-E glass and Argon in a Unit?

Reducing an electric bill is not only good for a homeowner, but for the environment as well. Whether your interior climate is at odds with the freezing temperatures of winter or the stifling heat of the summer, low-E (low-emessivity) argon windows can significantly reduce the amount of electricity used in your home.

Low-E argon windows are designed to minimize the effects of the outside climate on the interior temperature. When they are used, the interior climate of a home can be maintained longer before the heater or air conditioning must kick in to readjust the temperature. This is partly achieved through a double- or triple-pane design. Unlike traditional, single-pane windows, multi-paned windows provide additional protection against air leakage.